Other Transportation FAQs: General Transportation Air Cargo OnTrac Program

 

FedEx Program FAQ

What is our current overall FedEx discount?

Do we have rates on FedEx Ground as well?

Are there minimums for FedEx shipments?

What is our FedEx Dimensional Factor?

How quickly do I need to pay FedEx invoices?

How do I get technical service from FedEx?

How do I file a claim with FedEx?

If I forget to weigh my box or do not list a weight on the FedEx bill, how do I know I am being correctly charged?

If I leave the ventilation flaps open (sticking out), will that affect the box size scanned?

Does CalFlowers have FedEx First Overnight rates?

Can I ship via FedEx to a 3rd party and still get my discounted rate?

If I am “Cash Listed” by FedEx, am I still able to receive my CalFlowers discounted rates?

Can I send something other than flowers via FedEx when using these rates?

Does FedEx have any service that can help a shipper develop or test a box?

Can I send a pallet of cargo via FedEx Express?

Is Canada included in CalFlowers' Domestic rates?

How do I get in touch with my local FedEx representative?

I’m having technical problems with my FedEx shipping system. Who do I call?

 


What is our current overall FedEx discount?

69.6%

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Do we have rates on FedEx Ground as well?

Yes. Participating CalFlowers members receive a discount of up to 34%.

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Are there minimums for FedEx shipments?

No.

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What is our FedEx Dimensional Factor?

CalFlowers' DIM factor is 250.  The industry standard is 139.

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How quickly do I need to pay FedEx invoices?

Participating CalFlowers members are required to keep their accounts in good standing with FedEx in order to participate in our discounted FedEx program. Please review the FedEx payment terms at http://www.fedex.com/us/service-guide/terms/express-ground/.

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How do I get technical service from FedEx?

FedEx publishes contact information on its website at http://www.fedex.com/us/customersupport/call/.

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How do I file a claim with FedEx?

Instructions are on the FedEx website at http://www.fedex.com/us/customersupport/managing/claims/.

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If I forget to weigh my box or do not list a weight on the FedEx bill, how do I know I am being correctly charged?

FedEx automatically weighs AND measures each box sent through its system. Their scales and laser scanners are very accurate. They will take the greater of the two weights (actual weight or dimensional weight) and use that number to price your shipment. Keep in mind, FedEx will always “rounds up” to the next weight level if you are in-between weight breaks. This can make a difference!

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If I leave the ventilation flaps open (sticking out), will that affect the box size scanned?

Yes. Vent flaps when open are picked up by FedEx scanners. The readings will reflect that and most always measure your box larger than what it actually is. I recommend keeping the ventilation flaps closed.

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Does CalFlowers have FedEx First Overnight rates?

No. Priority Overnight (10:30am delivery) is our earliest discounted overnight service.

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Can I ship via FedEx to a 3rd party and still get my discounted rate?

Yes.

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If I am “Cash Listed” by FedEx, am I still able to receive my CalFlowers discounted rates?

No, per FedEx policy. Please contact FedEx for more information.

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Can I send something other than flowers via FedEx when using these rates?

Yes.

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Does FedEx have any service that can help a shipper develop or test a box?

Yes. They have a free service called FedEx Package Design and Development that can give guidance and direction. You can find information on the FedEx website.

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Can I send a pallet of cargo via FedEx Express?

No. Palletized cargo must travel via FedEx Freight. If you would like Freight rates, please contact Chris Johnson, Director of Transportation, by phone at 760-533-5580 or via e-mail at chris@cafgs.org.

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Is Canada included in CalFlowers' Domestic rates?

No. Please refer to our international rates.

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How do I get in touch with my local FedEx representative?

Please contact Chris Johnson, Director of Transportation, by phone at 760-533-5580 or via e-mail at chris@cafgs.org for assistance.

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I’m having technical problems with my FedEx shipping system. Who do I call?

FedEx Technical Support at 1-877-339-2774.

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