April 2024 GLS Newsletter
For those shippers shipping volumes over and above what is normally shipped, GLS also needs to know. Please notify your driver or customer service team.
New for 2024 are exclusive GLS Ground rates. Now members have the option to ship Priority or Ground when shipping on GLS. The main difference is the time of day the delivery takes place and some product guarantees. For typical floral shipments, Priority with a morning to noon delivery time is the solution. For more hardy products or hard goods, GLS Ground can be an excellent choice. No matter what service is selected, our CalFlowers GLS program is an outstanding value offering consistent on-time service.
The CalFlowers GLS program is one of our popular, most value-priced offerings, with discounts well over 70% off standard rates. GLS offers later pick-ups and earlier deliveries while providing express door-to-door services covering CA, AZ, NV, OR, WA, NM, UT, and ID. Members who want to ship on GLS must sign up in advance. It’s easy and just takes a few minutes. Please contact Chris Johnson for more details at (760) 533-5580 or chris@cafgs.org.
For those members who may have missed our announcement, we now have GLS GROUND rates available to members. Yes, if you thought our GLS express overnight rates were low, check out our new GROUND rates. This could be a good option for shipping hardgoods OR to locations that are closer in distance as to arrive next day. For a copy of our GLS Ground rates, email me for a copy, chris@cafgs.org.
GLS has been very receptive to our requests for program improvements. They have added the following features to our program for members to utilize when shipping Priority.
- GLS will now honor product claims. Yes, if GLS is at fault (acts of God, not included) and the product arrives damaged, significantly late, or just missing, members now can file a claim. We highly recommend member shippers to indicate the correct Declared Value to be covered.
- GLS will credit (100%) of the shipping costs if your shipment is not delivered on the day promised. Bad weather is excluded. Members will need to request this within 48 hours at customerservice@gls-us.com.
- GLS has given our account access to a special premium team of Customer Service agents. This high-level group was designed for fast response and problem solving. Please contact Chris Johnson for access to this important resource.
- GLS has a new revamped website. Check it out at https://www.gls-us.com. Additionally, I recommend trying this handy Delivery Rates & Times Calculator to view delivery dates and estimated time of arrival.