FedEx® Program FAQs

What is our current overall FedEx^® discount?

We have many FedEx Express^® discounts - FedEx Priority Overnight & FedEx Standard Overnight^® to name a few.

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Do we have rates on FedEx^® Ground as well?

Yes. Participating CalFlowers members receive a significant discount depending on weight.

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Are there any box minimums for FedEx^® shipments?

There are no box minimums per waybill.

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What is our FedEx^® Dimensional Factor?

CalFlowers' has an exceptional FedEx Express^® DIM factor. The industry standard is 139. Our CalFlowers' FedEx Ground^® DIM factor is also exceptional.

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How quickly do I need to pay FedEx^® invoices?

Participating CalFlowers members are required to keep their accounts in good standing with FedEx^® in order to participate in our discounted FedEx^® program. Please review the FedEx^® payment terms at http://www.fedex.com/us/service-guide/terms/express-ground/.

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How do I get technical service from FedEx^®?

FedEx^® publishes contact information on its website at http://www.fedex.com/us/customersupport/call/.

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How do I file a claim with FedEx^®?

Instructions are on the FedEx^® website at http://www.fedex.com/us/customersupport/managing/claims/.

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If I forget to weigh my box or do not list a weight on the FedEx^® bill, how do I know I am being correctly charged?

FedEx^® automatically weighs AND measures each box sent through its system. Their scales and laser scanners are very accurate. They will take the greater of the two weights (actual weight or dimensional weight) and use that number to price your shipment. Keep in mind, FedEx^® will always “round up” to the next weight level if you are in-between weight breaks. This can make a difference!

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If I leave the ventilation flaps open (sticking out), will that affect the box size scanned?

Yes. Vent flaps when open are picked up by FedEx^® scanners. The readings will reflect that and most always measure your box larger than what it actually is. I recommend keeping the ventilation flaps closed.

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Does CalFlowers have FedEx First Overnight^® rates?

No. FedEx Priority Overnight^® (10:30 a.m. delivery) is our earliest discounted overnight service.

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Can I ship via FedEx^® to a 3rd party and still get my discounted rate?

Yes.

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If I am “Cash Listed” by FedEx^®, am I still able to receive my CalFlowers discounted rates?

No, per FedEx^® policy. Please contact FedEx^® for more information.

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Can I send something other than flowers via FedEx^® when using these rates?

Yes.

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Does FedEx^® have any service that can help a shipper develop or test a box?

Yes. They have a free service called FedEx^® Package Design and Development that can give guidance and direction. You can find information on the FedEx^® website.

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Can I send a pallet of cargo via FedEx Express^®?

No. Palletized cargo must travel via FedEx Freight^®. If you would like Freight rates, please contact Chris Johnson, Director of Transportation, by phone at (760) 533-5580 or e-mail at chris@cafgs.org.

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Is Canada included in CalFlowers' Domestic rates?

No. Please refer to our International rates.

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How do I get in touch with my local FedEx^® representative?

Please contact Chris Johnson, Director of Transportation, by phone at (760) 533-5580 or e-mail at chris@cafgs.org for assistance.

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I’m having technical problems with my FedEx^® shipping system. Who do I call?

FedEx^® Technical Support at (877) 339-2774.

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